Return/Exchange Policy
At StyleOnn, we aim to ensure a smooth and satisfying shopping experience. If you’re not completely in love with your order, we’re here to help. Kindly read the following terms before initiating a return or exchange.
Returns & Exchanges
You may request a return or exchange within 5 days from the date of delivery in case of shipping or manufacturing defects, or if the size does not fit. Return/exchange requests made after this period will not be accepted.
To place a request:
📦 Send us a whatsapp message to initiate your return or exchange.
🆔 Enter your Order ID and registered email ID.
📸 Upload at least 3 clear images of the product showing its condition.
🚚 Once your request is approved, you are required to send all the applicable products back to us using a reliable courier service at your own expense.
Requests without image uploads will not be processed. Once your request is reviewed and approved, we will arrange a reverse pickup from your address (if serviceable).
Important Conditions
Items must be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact.
Only one time exchange per order is permitted under the Exchange Policy.
If your order includes a free gift/offer item, it must be returned along with the main product.
Return or exchange may be declined if the product fails quality checks.
A fee of ₹120 will be applicable for return or exchange requests. If you opt for our reverse pickup service, the applicable fee will be ₹300.
Non-Returnable Items
Certain items are not eligible for return or exchange due to hygiene and safety reasons:
Accessories
Items that are worn, washed, or returned without original packaging and tags
Refund Policy
Once we receive and inspect your returned item, a refund or replacement will be initiated within 3–4 working days, as applicable. Refunds are processed via wallet credit which can be used to place a new order within a period of 6 months.
Need Assistance?
Have questions about returns or exchanges? We’re happy to help:
📧 Email: support@styleonn.com
📞 WhatsApp/Call: +91 92209 52151